5 bet Privacy Policy

What This Privacy Policy Covers

This Privacy Policy applies to all players and visitors who access the 5 bet platform at 5bet.bar, including through our mobile app and any related services available to users in the Philippines. It describes the categories of personal information we collect, the purposes for which we use that information, the circumstances under which we may share it, and the choices available to you regarding your data. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account. We update this policy from time to time, and the date at the top of this page reflects the most recent revision.

Information We Collect

When you register for a 5 bet account, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required for Know Your Customer (KYC) compliance. When you make deposits or request withdrawals, we collect payment-related information such as your e-wallet account details or bank account number, though we do not store full card numbers on our servers. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall experience for players across the Philippines. We may also collect information you provide voluntarily when you contact our support team, respond to surveys, or participate in promotions.

How We Use Your Information

The personal information we collect is used primarily to operate and maintain your account, process transactions, and deliver the services you have requested on the platform. We use identity and payment data to comply with our legal obligations under applicable Philippine regulations, including anti-money laundering requirements and responsible gaming standards. Technical and behavioural data is used to monitor platform security, detect suspicious activity, and prevent fraud or abuse. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are not optional as they are necessary for the operation of your account. Where you have opted in, we may also send you promotional messages about platform features, new game categories, or special offers; you can withdraw this consent at any time through your account settings. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

Sharing of Your Information

5 bet does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. We may disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance where practicable. We do not share your data with advertising networks or data brokers, and we do not allow third parties to use your information for their own marketing purposes.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering regulations applicable in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged in accordance with our data management schedule. If you request account closure, we will deactivate your account and cease active processing of your data, but we will retain records that we are legally required to keep for the applicable retention period. Once the retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Your Rights as a Player

As a player based in the Philippines, you have the right to request access to the personal information we hold about you, and to receive a copy of that information in a commonly used format. You may also request that we correct any inaccurate or incomplete data associated with your account. In certain circumstances, you have the right to request the deletion of your personal data, subject to our legal retention obligations described above. If you believe that our processing of your data is unlawful or that your rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within a reasonable timeframe.

Cookies and Tracking

The 5 bet platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use the service. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of our platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you. Our use of cookies is limited to what is necessary for platform operation, security, and the improvement of your experience as a player.

Security Measures

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to personnel who require it to perform their duties. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly. In the unlikely event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable legal requirements. While we take every reasonable precaution to protect your data, no system is entirely immune to risk, and we encourage you to use a strong, unique password for your 5 bet account and to keep your login credentials confidential.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you through a prominent notice on the platform or via the email address associated with your account, giving you reasonable advance notice before the changes take effect. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. If you have questions about any aspect of this policy, our support team is available to assist you.